FAQ

Our Story

Hello! My name is Christin Theiss and I am Christin’s Creations. I make custom glittered tumblers! All of my items are made by my two little hands here in Virginia. I have been making cups for over 2 years and I take great pride in providing high quality products! I pride myself on going above and beyond a simple glitter cup, to creating a useable piece of art that you cannot get anywhere else.

Buying handmade is buying from someone who cares.

How it works

All cups are made to order, for each customer. This means that you get to choose the color(s), decal, font, and style of your cup from top to bottom! Nothing I make is mass produced, each cup is custom hand-made and unique. No two look the same, ever. Even when I use the same colors and styles. Each piece is one-of-a-kind, made just for you.

We use only high quality materials, from our cups to our glitter to our sealant. Everything is handmade, I do not use any pre-made vinyl wraps or mass-produced designs. Pictures do not do these cups justice! When you see my work you can immediately tell the difference in a high end handmade item and a store bought item. Our tumblers are all stainless steel, double wall, vacuum insulated with lid. They keep your drinks cold and hot (cold for 24 hours, and hot for 8!)

How its done

I start with a naked cup (stainless steel) and apply the design of your choice by hand with loose glitter, paint, ink, decals, etc.... No spray glitter here! We use the most beautiful, high quality glitters available, I am a serious glitter addict! There is a huge difference in store bought craft glitter and high quality glitter and I only use the best. The entire design is sealed with multiple layers of a FDA Compliant Food Safe 2-part Epoxy Resin. This means that your cup will have a smooth, glossy, durable finish. No glitter flaking off, no colors fading, only a glossy finish over sparkling glitter! Text

DOES THE GLITTER COME OFF? 

Nope! No flaking glitter, or peeling decals. The entire outside of the cup is sealed with multiple layers of resin. The result is a glass-smooth, durable, waterproof finish. Cups are susceptible to gravity and can crack or chip if dropped on a hard surface, just like a glass would break or stainless steel would dent, however this is not at all a common occurrence.

WHAT CUPS DO YOU USE? 

Our tumblers are stainless steel, double wall, vacuum insulated with a plastic lid. They keep your hot drinks hot for 8 hours and your ice cold for 24+.

TURNAROUND Turn-around time is currently 6 weeks. I do my best to get your order out in a timely manner, but I also work full time and home school. if you have a specific deadline (birthday, vacation, holiday, etc…) please let me know so I can be sure to let you know if this is feasible. This allows the cup to be dried before shipping/picking up. I typically ship on the given ship date. There will be a $10 rush fee if needed before the 6 week window. The earliest I will still be able to have a "cured" cup is 1 week.

CAN I PUT MY CUP IN THE DISHWASHER?

All drink-ware items are hand wash only, no dishwasher, microwave, or soaking.

CAN YOU DO CUSTOM ORDERS?

Yes! All of my cups are custom made. You can choose from a design I have already done, or create one of your own. You can tell me exactly what you would like and I will make it happen. You can simply share an idea that you have and I can help cultivate it into a design. I love to work with you to make your cup exactly as you would like it!

CAN YOU MAKE CUPS WITH NO GLITTER?

Yes! But...nothing and no one leaves me house without some sparkle. It’s impossible to keep it off entirely. So if you would not be able to handle a little bit of glitter on your cup then no.

DO YOU OFFER A BULK DISCOUNT?

Yes! Any order of 10 cups or more will receive a 10% discount. The cups must all be paid for on the same invoice and shipped to the same address/picked up by one person.

FEATURES Interested in featuring a cup on your social media platform, blog, or YouTube? Contact me and we can work out the details.

CARE INSTRUCTIONS:

  • HAND WASH ONLY
  • AVOID SCRUBBING OR USING ABRASIVE DETERGENTS
  • DO NOT SOAK
  • NOT MICROWAVE SAFE
  • NOT DISHWASHER SAFE
  • DO NOT EXPOSE YOUR TUMBLER TO HIGH TEMPERATURES FOR A LONG PERIOD OF TIME
  • DO NOT DROP

RETURN/EXCHANGE POLICY:

All of my tumblers are handmade; therefore, it is not possible to cancel once the process has started. I allow a cancellation period of 24 hours. Down payment is made upfront and 50% non refundable.

SHIPPING POLICY:

Please allow a 6 week production time before your item will be ready to ship. I ship packages through USPS Priority or First Class based on the order itself and the safety of the product. Please allow 2-4 business days for transit barring any postal delays.

DELIVERY: Pick up or shipping which is $10, unless we have discussed already delivery. Delivery charge will be $10 within a 20 miles radius. (Hampton/Newport news Williamsburg area).

SHIPMENTS In the instance that an item is damaged during shipping, I am happy to remake the item for you upon photo proof of the damage. This includes photos of the item, the damage, the packaging, and any damage to the packaging itself, these photos are used to make a claim with USPS. I handle the claim, and make you a new cup in the meantime.


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